Good day. I've been a loyal Saucony customer since 1988. In fact, if I stray, it is only because of convenience of being at a store when something else "feels" right. I am concerned about stitching coming off the left shoe only after a couple of runs. I don't have any other "kicks" to wear, however, as I replaced them with this pair for the season. I would return them via mail;, but that would mean I'd have to go a month or so without being able to run (which is not worth the physical and psychological effects - I need to be on the pavement for mental health and stability....it is my therapy).
Not sure what to do, as there's obviously a flaw in this pair of sneakers. In a normal world, I'd return them at the store, and get another pair immediately..instant gratification. In the online world, it's too long of a wait. So, I'm seeking your advice as to what to do. ~Dr. Bryan Ripley Crandall
That is a note I left on Saucony's website yesterday because, well, that's customer service in the 21st century. Shoot. That's shopping in the 21st century. For sneaker-people, it's rough, especially when you know what you want and need, but often in-store merchandise doesn't hit the mark. Because of Covid, I've stayed inside (besides, in-store selections are down everywhere). I bought these for myself in November as an early Christmas gift to myself. It took a while for delivery, but they've been my joy since they arrived.
Alas, that left foot, pinky-toe stitch unraveling. Why? It's only been a couple of weeks. And, if history is destined to repeat itself, it's just a matter of time before it blows a hole in the sneaker.
I've never sat down to do the math, but being a Saucony loyalist since 1988, with two pairs a year, I'd say I've invested quite a bit in their company. I'm somewhat of a Saucony snob, too (gave up on Nike a looooooonnnngggg time ago). I advocate for the sturdiness, funk, and comfort of Sauconys almost on a weekly basis. People talk sneakers when they put sneakers to use. Some of us talk smack. It's Saucony all the way.
The dilemma becomes, "Do I send them back and go for a long while without a pair of sneakers or do I suck it up and let the faulty stitching do what it will do?" I mean, I'm willing to send them back once they replace the ones I have, but I don't want to sacrifice time to wait for the new pair. I can't imagine how miserable I'd be if I didn't get outside daily to move.
And this is a modern reality, now that we are shifting away from local stores carrying the products we love and need. If I bought them locally, you bet I'd be returning them as soon as the stitching started to give away. That's the way good businesses run. Alas, now with this online reality....order on Saucony...ship through Amazon...wait patiently for the arrival...hope they are a perfect fit (these were a perfect fit by the way)....and take off.
But the stitching. Had I ever learned how to cobble my own shoes, I'd take care of it myself. So, what's to be done now? We shall see.
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